Cravings And Delight Refund and Return Policy
We take immense pride in every dish we serve. If your meal does not meet your expectations due to preparation errors or quality issues, please let us know immediately so we can make it right.
1. Dine-In Orders
- Immediate Notification: Please inform your server or a manager about any issues with your meal while you are still at the restaurant.
- Resolution Options: If the issue is justified, our management team will offer a replacement dish, a full or partial refund to your original payment method, or a gift card for a future visit.
- Inspection Rule: To quality for a full refund or a complete replacement, the majority of the dish must remain uneaten so our kitchen team can inspect the issue.
2. Takeout and Delivery Orders
- Time Limit: Please contact us within [e.g., 1 or 2] hours of your pickup time or delivery arrival to report an issue.
- Proof Required: Because we do not ship or mail food back, we require photographic evidence of the issue or the return of the uneaten food to the restaurant to process a refund.
- Justified Reasons: Full or partial refunds are reserved for instances of incorrect items, missing components, or safety concerns. We cannot issue refunds for food that has gone cold due to late pickups.
- Third-Party Delivery: For orders placed through third-party apps (like Uber Eats, DoorDash, or SkipTheDishes), all refund requests must be processed directly through that app’s customer support system.
3. General Terms
- Change of Mind: We cannot offer refunds or gift cards if you simply do not like the taste of a correctly prepared dish or if you ordered the wrong item by mistake.
- Refund Processing: Approved credit card refunds may take 3 to 5 business days to appear on your statement, depending on your financial institution.