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Return and Refund Policy

Cravings And Delight

Last updated: June 30, 2026

We take immense pride in every dish we serve. If your meal does not meet your expectations due to preparation errors or quality issues, please let us know immediately so we can make it right.

1. Dine-In Orders

  • Immediate Notification: Please inform your server or a manager about any issues with your meal while you are still at the restaurant.
  • Resolution Options: If the issue is justified, our management team will offer a replacement dish, a full or partial refund to your original payment method, or a gift card for a future visit.
  • Inspection Rule: To qualify for a full refund or a complete replacement, the majority of the dish must remain uneaten so our kitchen team can inspect the issue.

2. Takeout and Delivery Orders

  • Time Limit: Please contact us within 2 hours of your pickup time or delivery arrival to report an issue.
  • Proof Required: Because we do not ship or mail food back, we require photographic evidence of the issue, or the return of the uneaten food to the restaurant, to process a refund.
  • Justified Reasons: Full or partial refunds are reserved for instances of incorrect items, missing components, or food safety concerns. We cannot issue refunds for food that has gone cold due to late pickups.
  • Third-Party Delivery: For orders placed through third-party apps (such as Uber Eats, DoorDash, or SkipTheDishes), all refund requests must be processed directly through that app’s customer support system, as we do not have access to those transactions.

3. Cancellations

  • Online and Phone Orders: Orders may be cancelled free of charge if the kitchen has not yet started preparing the food. Once preparation has begun, the order is no longer eligible for cancellation or refund.
  • Catering and Large Orders: Cancellations for catering or bulk orders must be made at least 24 hours in advance to be eligible for a full refund. Cancellations made within 24 hours of the scheduled pickup or delivery time may be subject to a partial charge to cover ingredient and preparation costs.

4. General Terms

  • Change of Mind: We cannot offer refunds or gift cards if you simply do not like the taste of a correctly prepared dish, or if you ordered the wrong item by mistake.
  • Allergies and Dietary Requests: While we take precautions when preparing allergy-conscious or dietary-specific meals (gluten-free, dairy-free, nut-free, or vegan), our kitchen is not a fully allergen-free facility and cross-contamination may occur. We encourage guests with severe allergies to inform our staff before ordering. Refunds related to allergen exposure will be evaluated on a case-by-case basis.
  • Refund Processing: Approved refunds to a credit or debit card may take 3 to 5 business days to appear on your statement, depending on your financial institution.
  • Payment Method: Refunds will be issued to the original method of payment whenever possible. Cash payments may be refunded as store credit at the restaurant’s discretion.

5. How to Reach Us

If you experience an issue with your order, please contact us as soon as possible:

We aim to resolve every concern fairly and promptly, and we appreciate the opportunity to make things right.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By phone number: 587 409 8167
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